Delete your Reptex account

Request Reptex account deletion by email

Reptex is operated by SJO Global Pty Ltd. You can delete your Reptex account and its associated data at any time. This page explains how, what is deleted, what may be retained, and how deletion affects subscriptions.

1. Delete in the App (recommended)

Open Reptex and sign in, then go to Settings and choose Delete account. For your security a recent sign-in is required; you may be asked to sign in again. Confirm to permanently delete your account and associated data. Export anything you want to keep before you delete, because deletion is permanent once completed.

2. Request deletion by email

If you cannot access the App, you can ask us to delete your account by emailing hello@reptexapp.com from the email address on your Reptex account, with the subject "Reptex account deletion request". You do not need to reinstall the App to make a request. We do not use an automated email-deletion system: a person reviews each request, verifies that it concerns your account, and then processes the deletion. To protect your data we may ask you to confirm details that establish ownership of the account. Please do not send your password, identity documents, purchase tokens or card details in your request. Sending a request does not by itself delete the account; we will tell you the outcome once the request has been verified and actioned.

3. Minors and parents or guardians

A parent or guardian may request deletion of a minor's (under-18) Reptex account by emailing hello@reptexapp.com. We may ask for confirmation that you are the account holder's parent or guardian before we proceed.

4. What gets deleted

Deleting your account removes your account profile and sign-in identity (Firebase Authentication) and your Reptex data, including: your animal profiles, care and health logs, enclosure records, manual environmental readings, reminders and breeding records; your uploaded animal photos; your notification and device tokens; your feedback and issue-report records; any animal transfer requests and recipient bindings associated with your account; and any hardware pairings and billing-association records tied to your account.

5. What may be retained

Limited information may persist temporarily in backups or with our service providers (Google Firebase, RevenueCat, Apple, Google) under their retention policies and our legal obligations, and is cleared in the ordinary course. Analytics and subscription or purchase records held by our providers may be retained under their own policies. We may retain limited records where required to comply with the law, resolve disputes, or enforce our agreements. On-device data (such as the optional seasonal location stored only on your device) is removed when you delete the App or clear its data. Copies you have exported or shared, and records on other people's accounts or devices, are not within our control.

6. Subscriptions — please note

Deleting your Reptex account does not cancel an active subscription. Cancel separately: on iOS via App Store, then your Apple Account name, then Subscriptions; on Android via Google Play, then Payments and subscriptions, then Subscriptions. The store shows any remaining paid period and renewal status. Store refund policies and your Australian Consumer Law rights are separate; no automatic refund is promised.

7. Contact

For help with deletion or access, contact hello@reptexapp.com. Privacy Policy: https://reptexapp.com/privacy. Terms of Use: https://reptexapp.com/terms.